Privacy Policy

Information We Collect

We may collect the following types of personal information to process your reservation and provide quality service:

• Contact Information: Name, address, email address, and phone number.
• Identification Data: Passport, driver's license, or other government-issued identification required for the rental contract.
• Payment Information: Credit card details and billing address (if paying online or via card terminal).
• Rental Information: Reservation details, vehicle preferences, and rental history.
• Communication Data: Correspondence with us via email, chat, or phone.

How We Use Your Information

We use your personal information strictly for the following purposes:

• Rental Services: To provide and manage car rental services, process reservations, send vouchers, and fulfill our contractual obligations.
• Customer Support: To respond to your inquiries, provide roadside assistance, and address customer service issues.
• Legal Compliance: To comply with applicable Montenegrin laws, traffic regulations, and police requests in the event of an accident.

Data Sharing

Your privacy is important to us. We do not sell your personal data to third parties. We may share your information only with:

• Service Providers: Trusted third-party service providers assisting us in delivering our services (e.g., secure payment processors, website hosting).
• Legal Authorities: When legally required by Montenegrin law, traffic police (in case of fines), or in response to a formal legal process.

Data Security

We employ reasonable and modern security measures (such as SSL encryption on our website) to protect your personal information from unauthorized access, disclosure, alteration, and destruction. All user information is strictly guarded and available only to employees who require it to perform their jobs.

Your Rights

Under applicable data protection laws, you have the right to:

• Access and rectify: Request a copy of the personal information we hold about you and correct any inaccuracies.
• Request erasure: Ask us to delete your personal data when it is no longer necessary for the purposes it was collected (subject to legal retention requirements).

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, remember your language/booking preferences, and analyze website traffic. You can control cookie settings through your browser preferences.

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page occasionally for the latest information. Changes are effective immediately upon posting on this page.

Contact Us

If you have any questions, concerns, or requests regarding our privacy practices or your personal data, please contact us:

• Email: info@carrentaltivat.com
• Phone: +382 68 424 655